Items such as desktop fans, metal furniture, and fluorescent lights may interfere with the signal from the pointing device. All done defining device. It was using the MS bluetooth stack, and just wasn’t right complete. The connect channel button Different kind of receiver. Did this solve your problem?

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United Kingdom – English. Thanks for marking this as the answer. Try to test the device in a different location. The following colors are known to cause difficulty in tracking for some mouse devices:.

With the mouse off, when I just plug this small usb key in, the system recognizes it for what it is but says that it fails with the standard fail screen. I try trusty windows update, and luckily it finds an important update ONLY when the transceiver usb is plugged in. Micrlsoft I reinstalled the IntelliPoint Drivers 8.

Right Click on Audio device and choose disable. I suggest testing the Mouse on other computer to verify the hardware is good.

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Wireless Mobile Mouse | Device downloads | Microsoft Accessories

Install the IntelliPoint or Intellitype software To download and install the latest version of the IntelliPoint or Intellitype software, follow these steps: The wireless symbol looks like a tree branch, as shown here: The wireless pointing device may not work on surfaces that do not have visible detail or on surfaces that are reflective or glossy, such as glass.

All of a sudden the wireless mouse will not work. Resources for IT Professionals. The batteries that you are using are low in power. Then I plug in the usb transceiver. I have the same question Please note some devices such as video adapter are not available to be disabled.

We recommend that you follow the steps below to troubleshoot the issue: The batteries that you are using are rechargeable.

Software Downloads | Microsoft Accessories

Device Manager switched Microsoft Nano Transceiver 1. Microsoft Nano Transceiver v1. But it fails installation with the very helpful “Windows Update encountered an unknown error.


The wireless mouse may not work or may work intermittently. After you change the batteries, make sure that you resync the pointing device. To do this, follow these steps. The wireless device that you are using has trouble synchronizing with the receiver.

Note When you synchronize the mouse or the keyboard with tranwceiver receiver, put the device near the receiver and put any other wireless keyboards and mouse at least 6 feet away.

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Double clicked on “Microsoft Nano Transceiver 1. If it does not occur, you can enable the device one by one to narrow down this issue. It was using the MS bluetooth stack, and just wasn’t right complete.

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